Had a phone call this morning (caller id was 510-943-3040) telling me that there are problems with my computer and asking me to turn it on and hook up to the internet. When I asked for proper authentication, he stated that he was a Certified Microsoft Technician. I told him I had extensive experience with computers & the line went [...]
How can I securely erase the data from a flash drive or camera card? - Morris Erasing electronically stored data in a manner that makes it unrecoverable requires much more than simply using the delete function on your computer. Most folks understand that moving files to the Recycle Bin or Trash simply moves the file, but does not delete it. [...]
I heard Facebook is going to start charging business pages a fee. Is this just a rumor? – Nancy With the recent high-profile IPO of Facebook, there are a lot of rumors and speculation about what is going to happen with the world’s most popular social network. While it’s certainly possible that Facebook could charge for use of their network [...]
I have an old HP scanner/fax/printer. Is it true that it stores your personal info inside somewhere and you should remove it before getting rid of it? I called HP and they denied that. – Julie There are some cases where a printer could be storing lots of information about you, including hundreds of copies of previous items that you [...]
Can my Android smartphone really get a virus from the Internet? - Joel The popularity of smartphones and tablets combined with the high rate of daily usage has made them an obvious target for malware attacks. In general, the Android platform has been and will continue to be the most likely to be exploited for two reasons: the open architecture [...]
About a year ago, I heard you guys mention having a couple of browsers on a computer, so I installed Firefox. My Web browsing has gotten horribly slow these days. By the way, I installed Chrome and everything loads fine. Should I assume I picked up a virus that affects Firefox? - David There are a number of reasons for having multiple [...]
Is it true that if I post a picture from my smartphone on Facebook it will show where I took the picture? - Candice Facebook’s new timeline makeover includes a map section that can show where certain photographs were taken, so if you upload a picture and tag it with the location (from your smartphone or your computer), it will [...]
I have had people tell me they have been receiving spam e-mail from me. I have changed the password for my account and the spam is still being sent from my account. Do you have any ideas as far as what might be causing this? - Andrew The two most likely possibilities are your e-mail account has been compromised or [...]
I’m trying to get a decent image uploaded to my Facebook Timeline, but it’s so wide nothing is fitting the way I want it to … any suggestions? - Carey Facebook’s Timeline, which became mandatory for business pages on March 30 and will soon be mandatory for all users, allows you to upload a huge cover image that is essentially [...]
TECHNOLOGY By Ken Colburn I attended your Twitter for Business 101 workshop and you mentioned tools that help you understand the best time to post tweets. What are they and how do they work? - RD Before I (@TheDataDoc) go into the specific tools that allow you to be more strategic about when you tweet, let’s do a quick review. [...]
